Chapter 512

(1)Interpretation. Amended by: XXV. 2015.41; XXVII. 2016.

1. XII. 2017.2; XXII.2021.
2. In this Act, unless the context otherwise requires: "business support measures" means any initiatives such as grants, rebates, exemptions and other forms of facilitation meant to make it easier for businesses to start up and operate; "central entity" means an entity identified by article 5; "College" means the College of Regulators established by article 13; "consultation" means the seeking and giving of advice, information or opinion; "Council" means the Enterprise Consultative Council established by article 10

(1); "customer satisfaction survey" is an exercise meant to analyse customer satisfaction and establish customer needs and expectations in order to identify any shortcomings or possible improvements in the service delivery; "explanatory notes" means a document prepared by the department or other entity submitting an instrument to Parliament or the House of Representatives that explains in plain terms what the instrument seeks to achieve and is meant to address, it is *See article 1

(2)of the Act, as originally enacted, and Legal Notice 410 of 2011, which brought into force the provisions of the Act, except articles 3

(2)(a) and (b), 4, 13, 15 and 16 thereof; and Legal Notice 1 of 2015 which brought into force article 3

(2)(

1. a)and (
2. b)and article 4. † Articles 13, 15 and 16 were brought into force as from 21st April, 2017 by Legal Notice 114 of 2017. SMALL BUSINESS published and attached with the Act or Legal Notice but does not have legal standing; "government agency" means a body listed in the Fourth Schedule to the Public Administration Act; "government department" means any entity in the public sector that is listed in the Second Schedule to the Public Administration Act; " g o v e r n m e n t e n t i t y " m e a n s a n o rg a n i z a t i o n , n o t b e i n g a government department, a government agency or a commercial partnership, in which government has a controlling interest, whether or not such an organization is established by law; "instrument" means both primary and subsidiary legislation, including a bill which has not yet become law, and the transposition of a European Union Directive into Maltese law; "the Malta Enterprise" means the entity set up in terms of the Malta Enterprise Act; "the Minister" means the Minister responsible for the economy; "the National Statistics Office" means the Office set up under the Malta Statistics Authority Act; "public sector entities offering services to business" means the Authority responsible for Planning, the Authority responsible for the Environment and Resources, Jobsplus, the Commissioner for Revenue, the Department responsible for Commerce, the Malta Enterprise, the Regulator responsible for Energy and Water Services, the Authority responsible for Medicines, the Authority for Competition and Consumer Affairs, the Authority for Communications, the Customs Department, the Authority responsible for Financial Services, the Authority responsible for Gaming, the Registry of Companies Agency, Business First, Authority responsible for Transport, and any other entity as may be identified by the Minster from time to time; "the Small Business Advisory Committee" means the body established by article 10

(6); "SME" means small and medium enterprises as defined in Commission Recommendation 2003/361/EC of 6 May 2003 concerning the definition of micro, small and medium-sized enterprises; II; "SME Test" means the impact assessment as set out in Schedule "user guidelines" means a document prepared by the department or other entity that intends to enforce a new instrument in order to explain to the public in plain terms what will be required to abide by the provisions of the law, and what will be expected of it to ensure compliance.

(2)In the interpretation and application of this Act, the Minister shall, in such manner as he deems appropriate, give due consideration to the provisions of the European Charter for Small Enterprises. SMALL BUSINESS PART II Functions of government departments and entities which relate to business 3.

(1)Further to the fulfilment of the powers, functions and responsibilities attributed to a government department, government entity or government agency under the Public Administration Act, and under any other legislation concerning their area of competence, a government department, government entity or government agency shall endeavour to facilitate the carrying out of business activities. General functions attributed to a government department, government entity or government agency.

(2)In fulfilment of its function under sub-article

(1), a government department, government entity or government agency shall: (

1. a)prior to submitting to Parliament or laying before the House of Representatives an instrument, assess the effect which the proposed instrument might have on SMEs’ operating environment; (
2. b)within two months from the date of its publication in the Gazette communicate the instrument, which has passed through Parliament or been laid before the House of Representatives, to all sectors affected by its introduction, and shall inform the affected business sectors of the date of the coming into force of the instrument: Provided that no instrument, to which this sub-article applies, may come into force before the lapse of the two months referred to in this paragraph; (
3. c)draw up explanatory notes in terms of Schedule III and ensure that they are published concurrently with, and attached to, the instrument; (
4. d)compile and publish User’s Guidelines to explain the requirements being imposed in any new instrument in accordance with paragraph (b), in sufficient time before the coming into force of such instrument to facilitate compliance; and (
5. e)compile basic information on all pertinent rules and regulations within its remit as well as of business facilitation measures relevant to the setting up and running of an enterprise, and make this information easily available. 4.

(1)In its function of carrying out an impact assessment in terms of article 3

(2)(a): (

1. a)in case of primary and subsidiary legislation, a government department, government entity or government agency shall fill in the Impact Assessment Framework as set out in Schedule I, or as may be further established under any other legislation; (
2. b)any instrument which is determined to have an effect on SMEs shall be accompanied by a report on the Assessment function. Amended by: XVIII. 2015.2. Substituted by: XXII.2021.3. SMALL BUSINESS outcome of a SME Test which shall be carried out by the government department, government entity or government agency concerned following the procedure set out under Schedule II.

(2)The application of the SME Test under sub-article

(1)(b) shall be carried out in coordination with the central entity identified under article 5, which entity shall solely be responsible for overseeing the implementation of Section 6 of the Impact Assessment Framework.

(3)The Impact Assessment Framework referred to in sub-article

(1)(a) and set out in Schedule I shall be published in the English version only. Central entity. 5.

(1)There shall be identified by Government a central entity which will have the necessary expertise in terms of human resource, knowledge or qualification in the application of the SME Test.

(2)It shall be the function of the central entity to: (

1. a)assist a government department, government entity or government agency in the application, analysis and interpretation of the SME Test; (
2. b)facilitate consultation by the government department, government entity or government agency with the relative SME bodies and representatives, including the Council and sub-committees nominated by the Council in terms of articles 10

(6)and 11

(3), on the proposed instrument in order to determine the effect which the said instrument might have on SMEs; (c) help identify alternative measures aimed at mitigating the negative effect on SMEs identified in the SME Test without derogating from the aims which the instrument is meant to achieve.

(3)In the carrying out of its functions, the central entity shall: (

1. a)act objectively, transparently and efficiently; (
2. b)ensure that a uniform approach is applied by all government departments, government entities or government agencies in fulfilling the obligation under article 4

(1); and (c) act impartially from the government department, government entity or government agency proposing the instrument. Function related to the provision of information. 6. In its function to provide information in terms of article 3

(2)(e), a government department, government entity or government agency shall: (

1. a)organise all information within its remit related to the services provided by Government and information required by Government, which is necessary for the set up of an enterprise in Malta or for an enterprise to operate and maintain an existing business in Malta; SMALL BUSINESS (
2. b)provide the information collated under paragraph (a), to the Malta Enterprise or to such other entity in terms of article 8, in both official languages, and in a form to facilitate its communication by electronic means; (
3. c)keep the information updated at all times and communicate such updates to the Malta Enterprise at once. 7.

(1)Further to the fulfilment of the powers, functions and responsibilities attributed to a public sector entity offering services t o b u si n e s s u n d e r a n y l e g i s l a t i o n c o n c e r n i n g t h e i r a r e a o f competence, a public sector entity offering services to business shall carry out a customer satisfaction survey every two years, with the aim to establish the impact which its service is having on the enterprise sector. Functions attributed to public sector entities offering services to business.

(2)The survey identified under sub-article

(1)shall be conducted by the National Statistics Office, and shall include the collection, compilation, analysis, and publication of the data.

(3)All relative costs incurred by the National Statistics Office in the fulfilment of its function under sub-article

(2)shall be shared amongst the public sector entities offering services to business.

(4)In the exercise of its function under sub-article

(1), the public sector entity concerned shall collaborate with the National Statistics Office and shall make arrangements for the exchange of information and other forms of assistance as may be necessary.

(5)The results of the survey conducted under sub-article

(2)shall be communicated to the College by the public sector entity concerned, which shall also make public actions that will be taken to rectify identified deficiencies. Any remedial actions shall take place within one year of the result of the survey conducted under sub-article

(2). 8. Further to the fulfilment of the powers, functions and responsibilities attributed to Malta Enterprise under its legislation and any legislation concerning its area of competence, the Malta Enterprise, or such other entity so appointed by the Minister for such purpose, shall make available to the public all the information which it collects from the government department, government entity or government agency in terms of article 6(b), ensuring that this represents a complete reference of all Government imposed obligations and support measures applicable to businesses. Moreover it shall make this information available through a website which it shall create for such a purpose, and shall keep the information on the website updated at all times. This information will not replace the actual legislation or regulation. Centralised information centre. 9.

(1)It shall be the duty of any organization representing businesses to promote the drawing up, and where this is already existing, the wider and better use, of a business code of ethics amongst its members. Promotion of code of ethics.

(2)In the exercise of its function under sub-article

(1), the organization concerned shall strive to enhance the relationship SMALL BUSINESS between clients and providers in the sector, by promoting the adoption of the principles which emanate from the code of ethics.

(3)A guide to the drawing up of a code of ethics is provided under Schedule IV. PART III Establishment of bodies Establishment and composition of the Enterprise Consultative Council. Amended by: XVIII. 2015.3; XII. 2017.3; XXII.2021.4. 10.

(1)There shall be a Council, to be called the Enterprise Consultative Council.

(2)The Council shall be a consultative and advisory body to the Government through the Minister, having a distinct legal personality, and shall consist of the following: (a) a Chairperson, who shall be the Minister; (b) sixteen

(16)other members representing theentities or Ministries responsible for enterprise or whoseremit is relevant to the sector, namely: (

1. i)the Department responsible for Commerce; (
2. ii)Malta Enterprise; (iii) the Authority responsible for Competition and Consumer Affairs; (
3. iv)the Directorate responsible for Policy within the Ministry responsible for the Economy; (
4. v)the Economic Policy Division within the Ministry responsible for Finance; (
5. vi)the Department responsible for Local Government; (vii) the Ministry responsible for Gozo; (viii) the Authority responsible for Tourism; (
6. ix)the Authority responsible for Planning; (
7. x)the Ministry responsible for Rural Affairs; (
8. xi)the National Statistics Office; (xii) the Commissioner for Revenue; (xiii) the Ministry responsible for Education; (xiv) the Authority responsible for the Environment and Resources; (
9. xv)the Registry of Companies Agency; (xvi) Business First; (
10. c)ten

(10)members nominated by representative from constituted bodies, namely the Malta Chamber of Commerce, Enterprise and Industry, the Malta Chamber of SMEs, the Malta Hotels and Restaurants Association, the Gozo Business Chamber, the Gozo Tourism Association, the Malta Employers’ Association, the National Council of Women, the Maltese Association of Women in Business, the Foundation for Women Entrepreneurs, and the Institute of Financial Services Practitioners; and SMALL BUSINESS (d) the Governor of the Central Bank of Malta, ex officio.

(3)For each of the members nominated in accordance with sub-article

(2)(b), (c), and (d), there shall be an equal number of substitute members representing those same sectors or organizations and who shall have the right to attend meetings in the absence of the nominated members.

(4)The term of office of the members shall be of one year.

(5)The Council may act notwithstanding any vacancy amongst its members provided that there is a quorum present at the meeting.

(6)Subject to the provisions of this Act, and of any regulations made thereunder, the Council shall appoint a sub-committee to be known as the Small Business Advisory Committee, which shall be made up of persons selected from the business community with experience of running different types of micro enterprises or having worked with small businesses.

(7)The Minister may, after consultation with the Council, make regulations regarding the procedures to be adopted by the Council, including the quorum for meetings, the filing of casual vacancies, loss of mandate and substitution of members. For the purpose of this article, a quorum shall be made up of an equal proportion of representatives from both sectors, with a minimum of ten representatives. 11.

(1)It shall be the function of the Council to (

1. a)make recommendations to Government on issues relating to the enterprise sector; (
2. b)make recommendations to Government on the formulation of policies in the field of small and medium enterprises; (
3. c)work towards improvements in environment for small enterprises; the operating (
4. d)review, discuss and provide advice on legislative proposals that have a significant impact on the enterprise sector; (
5. e)monitor the proper implementation of government policy; (
6. f)instigate research, monitor, evaluate and advocate measures for an environment conducive to a high level of service provision; and (
7. g)perform such other functions as may be assigned to it under this Act or any other law.

(2)In the discharge of its functions, the Council shall: (

1. a)work on identifying issues which hinder enterprise growth, development and competitiveness; (
2. b)follow such policy guidelines as may be set out by Government; (
3. c)promote cost-conscious and effective regulation; Functions of the Council. SMALL BUSINESS (
4. d)promote synergies in the application of government policy within the Administration; and (
5. e)undertake research work in-house, outsourcing, on relevant issues. or through

(3)The Council shall have the power to appoint subcommittees, whose members shall be nominated from constituted bodies, to address specific issues, and review proposals affecting SMEs. Establishment of Council Secretariat. Amended by: XVIII. 2015.4; XII. 2017.

2. The administrative affairs of the Council shall be managed by the Council Secretariat, and shall fall within the competence of the Directorate responsible for Enterprise Policy within the Ministry responsible for the Economy, and the Council, with the approval of the Minister, may appoint such officers as may be necessary for the due and efficient discharge of the functions to the Council.

(2)The Council Secretariat shall be responsible for the Council’s technical and secretarial services, and shall, inter alia, be responsible for: (a) the provision of administrative and secretarial services required by the Council, the Committee or the subcommittee nominated in terms of article 10

(6); (

1. b)ensuring that all information that may be required for the Council members to effectively carry out their functions is made available; (
2. c)ensuring that all follow up action is taken in order to implement directions or decisions taken by the Council or the sub-committee; (
3. d)providing information and carrying out preparatory work for the purpose of the Council’s activity reports, and overseeing and assessing execution of these tasks; (
4. e)ensuring that office services are provided for the running of the Council and the sub-committee; (
5. f)exercising any other responsibility as may be delegated by the Chairperson on behalf of the Council; and (
6. g)ensuring that the Council and the Committee operate in strict adherence with Government financial regulations which shall apply to the Council and to the Committee. Establishment of College of Regulators. Amended by: XXV. 2015.41; XII. 2017.5; XXII.2021.5. 13.

(1)There shall be a College, to be called the College of Regulators.

(2)The College shall be a consultative and advisory body to the Government through the Minister, having a distinct legal personality, and shall consist of the following: (a) a Chairperson, to be appointed by the Minister; and (b) ninteen

(19)members nominated by Government, representing the government representatives on the constituted bodies, namely the Authority responsible for SMALL BUSINESS Financial Services, the Authority responsible for Competition and Consumer Affairs, the Customs Department, the Authority responsible for Gaming, the Regulator responsible for Energy and Water Services, the Authority responsible for Tourism, the Authority responsible for Communications, the Authority responsible for Occupational Health and Safety, the Authority responsible for Planning, the Authority responsible for the Environment and Resources, the Department responsible for Environmental Health, the Directorate responsible for Plant Health, the Directorate responsible for Veterinary Regulation, the Directorate responsible for Fisheries Control, the Authority responsible for Medicines, the Department responsible for Commerce, the Registry of Companies Agency, the Authority responsible for Transport, and the Commission for the Rights of Persons with Disability.

(3)(a) For each of the members nominated in accordance with sub-article

(2)(b), there shall be equal number of substitute members representing those same authorities who shall have the right to attend meetings in the absence of the nominated members. (b) The College may act notwithstanding any vacancy amongst its members, provided that there is a quorum present at the meeting.

(4)The term of office of the members shall be of one year.

(5)The Minister may, after consultation with the College, make regulations regarding the procedures to be adopted by the College, including quorum for meetings, the filling of casual vacancies, loss of mandate and substitution of members. 14.

(1)In the discharge of its functions, the College shall: (

1. a)establish and maintain a regulatory co-operation system among its members; (
2. b)ensure better use of regulation to promote efficiency, economy and competition within the enterprise sector; (
3. c)establish a work programme as proposed and submitted by the members and as formally endorsed by the Minister; (
4. d)hold regular joint meetings with the Council and discuss topics of importance for the enterprise sector; (
5. e)make recommendations to Government in respect of topics which have been discussed within the College and following joint meetings with the Council; (
6. f)make recommendations to Government in respect of reviews of policies; (
7. g)exchange information among its members on current regulatory issues and trends within the enterprise sector; and (
8. h)carry out such other functions as the Government may Functions of the College. SMALL BUSINESS assign to the College from time to time.

(2)In the discharge of its functions, the College shall: (

1. a)develop measures for the promotion of efficiency, better economy and competition within the enterprise sector; (
2. b)identify regulatory barriers which hinder the growth of the enterprise sector and make recommendations to address such issues; (
3. c)aim at reinforcing and maintaining communication networks between all representatives or members by way of regular exchange of status of affairs and information; and (
4. d)undertake research work in-house, outsourcing, on relevant issues. Meetings and reporting. Amended by: XII. 2017.6; XXII.2021.6. 15. or through The College shall: (
5. a)meet at least once every four months or more frequently as may be deemed necessary by the College; (
6. b)report to the Minister once a year on the work carried out; and (
7. c)publish an annual report which shall include a general report of developments during the period to which it relates in respect of matters discussed during meetings. College Secretariat. Amended by: XVIII. 2015.5; XII. 2017.7; XXII.2021.7. 16.

(1)The administrative affairs of the College shall be managed by the College Secretariat, and shall fall within the competence of the Directorate responsible for Policy within the Ministry responsible for the Economy.

(2)The College Secretariat shall be responsible for the College’s technical and secretarial services, and the provisions of article 12

(2)shall mutatis mutandis apply to the College Secretariat. PART IV Miscellaneous Power to make regulations. Substituted by: XXII.2021.8. 17. The Minister has the power to make regulations generally: (

1. a)to amend, cancel or substitute any of the Schedules to this Act; and (
2. b)for giving effect to the provisions of this Act, and for the better carrying out of the provisions and objects of this Act.. Exemption. 18.

(1)The Minister may, by order published in the Gazette and subject to any conditions, restrictions or limitations, exempt specific instruments from the application of this Act or part thereof or from any obligation imposed under this Act. SMALL BUSINESS

(2)The Minister may revoke any order made under this article. 19. The Minister may appoint a person to be designated as the ''SME Envoy'' whose tasks shall be, amongst other things: (

1. a)to defend and promote the interests of SMEs with a view of ensuring that they are mainstreamed a priori in any national initiatives, whether regulatory or otherwise; (
2. b)to promote initiatives to implement the principles enshrined in this Act; and (
3. c)to co-ordinate national action with the Member States of the European Union and the European Union, particularly with the Commission SME Envoy. Nomination of SME Envoy. Substituted by: XVIII. 2015.6; XXII.2021.9. SMALL BUSINESS Schedule I (Article 4) Impact Assessment Framework Form Impact Assessment Framework Form for primary legislation SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS Impact Assessment Framework Form for subsidiary legislation SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS SMALL BUSINESS Schedule II (Article 4) SME Test guidelines

(1)Consultation with SMEs representatives New proposed legislation having a direct impact on the business environment has to be discussed at the Enterprise Consultative Council (ECC) or a specifically set up sub-committee of the Council. In this discussion the entity responsible for preparing the legislation has to outline the main objective of the proposal and identify specific aspects of the proposed legislation, particularly whether proposed legislation includes:

(2)- a new compliance cost - requirement for new equipment - impact on staff time - indication as to whether a one-size fits all approach is being applied and if yes, why? - indication as to whether proposed measures outweigh costs of implementation (e.g. environmental concerns). Preliminary assessment of businesses likely to be affected During this stage, it should be established whether SMEs are among the affected population, in particular the sector(s) more likely to be affected. Relevant sources of information should be explored including SME representatives. A non-exhaustive list of elements to consider includes, when applicable, items such as:

(3)• the number of businesses to be affected • the proportion of the employment concerned in the different categories of enterprises affected • the weight on the different kind of SMEs in the sector(s) (micro, small and medium ones) • if the preliminary assessment leads to the conclusion that SMEs are amongst the affected parties, further analysis should be carried out and where appropriate - taken into account when defining the objectives and developing the policy options in the impact assessment. Measurement of the impact on SMEs The distribution of the potential costs and of the benefits of the proposals with respect to the business size, differentiating between micro, small, medium and large enterprises should be analysed qualitatively and, if possible quantitatively. It is important to establish to which extent the proposal affects SMEs’ competitiveness or the business environment in which it will affect their operations by establishing the: • Financial costs - created by the obligation to pay fees or duties; • Substantive costs - created by the obligation to adapt the nature of the product/service and/or production/service delivery process to meet economic, social or environmental standards (e.g. the purchase of new equipment, training of staff, additional investments to be made); • Administrative costs - created by the obligation to provide information on the activities or products of the company including one-off and SMALL BUSINESS recurring administrative costs (e.g. resources to acquire or provide information); • Cost and impacts identified for small and micro enterprises should be compared with those for larger enterprises. Additionally one may also consider other factors such as:

(4)• possible loss of competitiveness due to external factors such as the availability of finance, • tax regimes, access to resources or skills, etc.; • possible changes in the behaviour of competitors, suppliers or customers; • possible impacts on barriers to entry, competition in the market and market structure; • possible impact on innovation, understood as both technological and non-technological; • innovation (process, marketing, etc.); • benefits, if applicable, coming from the proposal (burden reduction, improved productivity and competitiveness, greater investments or innovation etc.). Assessment of alternative options and mitigating measures If the abovementioned cost/benefit analysis indicates that small and micro are facing a relatively higher burden, one might consider the use of specific measures in order to ensure a level playing field and the respect of the proportionality principle. When the analysis made under the previous section shows that small and micro businesses are disproportionately affected or disadvantaged compared to larger companies, one should consider (one a case by case basis) using possible mitigating measures: • Complete or partial size-related exemptions for small or microbusinesses (example: businesses below certain thresholds do not have to comply with certain specific obligations when this does not invalidate the original purpose of the legislation) • Temporary reduction or exemptions (example: transition periods during which small and micro enterprises are exempted or longer intervals for certain obligations) • Tax reductions or direct financial aid to compensate costs incurred provided this is compatible with existing legislation (on competition or international trade) • Reduced fees (example: when these fees are particularly high and/or represent a fixed cost that would be felt disproportionately by small and micro enterprises) • Simplified reporting obligations for small and micro enterprises (example: in the area of statistics, explore possible synergies with already existing reporting obligations) • Specific information campaigns or user guides, training and dedicated help-desks/offices (example: specific help-desks providing tailored information for small businesses) • Systematically consider general simplification initiatives which can particularly benefit small and micro enterprises (example: possibility to SMALL BUSINESS use on-line facilities, simplified inspections) When assessing possible mitigation measures for SMEs, it is important that the costs this could produce are also fully considered and included in the final assessment. Amended by: XXII.2021.10. Schedule III (Article 3) Explanatory Notes (

1. i)Explanatory Notes must be published alongside every instrument that has been identified as having an impact on the business sector. (
2. ii)The government department, government entity or government agency sponsoring the instrument is responsible for drafting the explanatory notes to accompany it. The draft must be agreed with by the Office of the State Advocate, which will check that it is consistent with the instrument.. (iii) The Explanatory Notes are not intended to be an exhaustive description of the instrument or to be a substitute for it. Their purpose is to make the instrument accessible to readers who are not legally qualified and who have no specialised knowledge of the subject matter. (
3. iv)The Notes are not legislation. They do not form part of the instrument and are not amendable by Parliament or the House of Representatives nor endorsed by them. They are not designed to resolve ambiguities in the text of the instrument since if ambiguities are identified as the instrument progresses, they should be amended accordingly. The Notes should make clear that they do not purport to be authoritative rulings on the interpretation of the proposed legislation, as only the courts can give these. (
4. v)The Notes should usually contain the following items: Introduction, Summary and background, Overview of the structure of the instrument, Commentary, and concluding sections. (
5. vi)If the instrument implements a European Directive, the Explanatory Notes should include in the form of an annex a set of “Transposition Notes” illustrating how the Government intends to transpose all the main elements of the Directive(
6. s)into Maltese law. Schedule IV (Article 9) Ethical Values in SMEs Drawing up a code of ethics A code of ethics is the main tool for implementing an ethics policy. It translates core values into specific commitments and expected behaviour in relation to the organisation’s key stakeholder groups (i.e. customers, employees, suppliers and contractors, providers of finance and community). A code will also be a good place to address environmental responsibilities and to state how the company seeks to relate to its competitors. It is also helpful to ask employees about ethical issues that SMALL BUSINESS concern them and on which they would like guidance when drawing up a code. Typical issues to be addressed in a code of ethics A code of ethics should pledge to: 1. Accurately represent what the enterprise is capable of in all marketing, advertising and promotional materials. 2. Accurately represent available skills, recognizing limitations and only offering professional services that it feels competent to provide. 3. Inform prospective clients of any conditions that could limit the enterprise’s effectiveness. 4. Place each client’s best interest first and foremost, making reasonably certain that the enterprise has the necessary skills and resources to provide the support needed before entering into a client relationship. 5. Clearly communicate the terms and conditions of any client relationship, identifying the responsibilities of all parties, and documenting these provisions in a signed agreement. 6. Honour all contracts, agreements and commitments. 7. Only make commitments that are within the enterprise’s power and abilities to deliver. 8. Accept responsibility for all work it does, admit mistakes and do whatever is possible to rectify any problems that arise. 9. Maintain accurate and sufficient records of all client work. 10. Safeguard and protect all private and confidential information entrusted to it or obtained in the course of any working relationship. 11. Not release any client information without prior consent or unless given instruction or permission by client to do so on his behalf. 12. Ensure that electronic and hardcopy record disposal is handled in a confidential and secure manner. 13. Protect the interest of its clients at all times.