Consumer Rights Act 2022

In short

The Consumer Rights Act 2022 is a law that sets out the rights consumers have when buying goods, digital content, digital services, and other services, and the responsibilities of traders who supply them. It aims to ensure fair treatment for consumers in various types of contracts.

What it regulates

• Sales contracts for goods.
• Contracts for digital content and digital services.
• Contracts for other services.
• Rules around commercial guarantees and third-party rights.

Who it concerns

• Consumers entering into contracts for goods, digital content, digital services, or other services.
• Traders who supply goods, digital content, digital services, or other services to consumers.

Key points

• Goods must conform to the sales contract, be free from charges, and be correctly installed.
• Consumers have a short-term right to terminate a sales contract if goods are not in conformity.
• Digital content and digital services must conform to their respective contracts and be supplied correctly.
• Services must be supplied in conformity with the service contract, and a reasonable price must be paid.