Section 148T of the Residential Tenancies Act 2004 – Complaint
Residential Tenancies Act 2004 (RTA 2004) · Part 7A – Complaints, Investigations and Sanctions
Revised Act prepared by the Law Reform Commission, updated to 1 March 2026. Amendments made after that date are not included.
(1)A person (in this section referred to as a "complainant") may make a complaint in writing to the Board alleging that improper conduct by a landlord has occurred or is occurring.
(2)Where the Board receives a complaint, it shall cause an investigation of the matter the subject of the complaint to be carried out unless, following the making of such inquiries as it thinks fit, the Board is satisfied that—
(a) insufficient information is provided with the complaint to enable the Board to form a view whether the complaint should be investigated,
(b) the complaint does not relate to improper conduct,
(c) the complaint is not made in good faith,
(d) the complaint is frivolous or vexatious or without substance or foundation, or
(e) the complaint should be referred to the Board for resolution under Part 6.
(3)Where the Board decides that a complaint falls within paragraph (a), (b), (c), (d) or (e) of subsection (2), it shall give notice in writing to the complainant and the landlord of the decision and the reasons for the decision.
(4)Where a complaint is withdrawn by a complainant before the decision maker has made a decision under section 148X(4) or (5), the Board may proceed as if the complaint had not been withdrawn if it is satisfied that there is good and sufficient reason for so doing.
(5)Where, pursuant to subsection (4), the Board proceeds as if a complaint had not been withdrawn, the investigation concerned shall thereupon be treated as an investigation initiated by the Board, and other provisions of this Part shall be construed accordingly.
Provisions referred to
1
Provisions referring to this one
2
- Section 148RInterpretation (Part 7A)
- Section 148UBoard to appoint authorised officer and decision maker
Other provisions in this part
- Section 148RInterpretation (Part 7A)
- Section 148SPowers of authorised officer
- Section 148UBoard to appoint authorised officer and decision maker
- Section 148VNotice of investigation
- Section 148WAcknowledg-ment of contravention
- Section 148XInvestigation report and decision
- Section 148YReceipt of decision by Board
- Section 148ZDecision and requirement of confirmation
- Section 148AAAppeal to Circuit Court against decision to impose sanction
- Section 148ABApplication to Circuit Court to confirm decision to impose sanction
- Section 148ACProvisions supplementary to sections 148AA and 148AB
- Section 148ADMatters to be considered in determining nature of sanction
- Section 148AEPublication of sanctions
- Section 148AFProcedural rules