LIETUVOS RESPUBLIKOS VYRIAUSYBĖ

LIETUVOS RESPUBLIKOS VYRIAUSYBĖ Official translation GOVERNMENT OF THE REPUBLIC OF LITHUANIA RESOLUTION No. 2115 ON THE APPROVAL OF THE POSITION PAPER ON E-GOVERNMENT 31 December 2002 Vilnius The Government of the Republic of Lithuania resolves:

1. To approve the Position Paper on E-Government (attached).
2. To authorise the Ministry of the Interior to develop the Action Plan for the implementation of the Position Paper on E-Government and by 31 March 2003, after the Position Paper on E-Government is co-ordinated with the interested authorities, to submit it for approval to the Government of the Republic of Lithuania. Algirdas Brazauskas Prime Minister Juozas Bernatonis Minister of the Interior APPROVED by Resolution No. 2115 of 31 December 2002 of the Government of the Republic of Lithuania POSITION PAPER ON E-GOVERNMENT I. GENERAL PROVISIONS
3. The present Position Paper describes the official approach towards the electronic government (hereinafter referred to as e-government) phenomena in Lithuania. This document aims at improving (by using digital technologies) the delivery of public services to public and municipal authorities and institutions (hereinafter referred to as the institutions), to individuals of the Republic of Lithuania, and businesses. The Position Paper takes account of the characteristic features of the environment of the Republic of Lithuania and the European political initiative concerning the e-government: 1.
4. to encourage competition among the entities delivering information services, to prevent monopoly of one entity providing IT services; 1.
5. to ensure the use of safe information technologies when public services are delivered by digital means; 1.
6. to encourage the use of electronic signature in public and private sectors; 1.
7. to focus on people with disabilities in delivering public services by digital technologies; to take into consideration that the services are age-group targeted; 1.
8. in implementing e-government projects to reorganise the administrative structures; 1.
9. to introduce e-government thereby increasing transparency, democracy, accountability and efficiency of public administration; 1.
10. to encourage the development of IT terminology in the Lithuanian language. II. BASIC DEFINITIONS
11. The present Position Paper contains the following basic definitions: Open technologies, open formats– data exchange formats and protocols with detailed descriptions which can be used free of charge and limitations. Financial resources of the institution – the budgetary resources administered by the institution and its income received for the services provided. Pay Programmes/Software – software distributed for fee only. Remote delivery of public services – in the present Position Paper this definition comprises all means of public service delivery enabling to communicate, enquire and receive public services with no actual contact between a service user and a service provider. Public services of institutions – the definition "public services" is used in the present Position Paper in its broad sense and means any communication with an individual or business (i.e. enquiries and responses to queries, filling-in and submitting different documents, financial settlements, etc.) E-Government project – a project encompassing either a project of an institution or joint projects of a number of institutions in the area of telecommunications, information technologies, development of legal acts, management, etc., with the aim of converting delivery of public services into digital technologies. Server – a computer or computer software responding by request to other computers or client applications (requests). Open code/open text – a freely distributed programme source code in the programming language. Open code software – software designed on open code principle that can be modified in compliance with licence conditions specified within software or in the supporting documentation. III. INSTITUTIONS INVOLVED IN E-GOVERNMENT PROJECTS
12. All institutions of the Republic of Lithuania shall participate in developing and implementing e-government projects. To ensure their effective implementation, e-government projects have to be coordinated, and monitored; and delivery of public services based on digital technologies has to be supervised. The Government of the Republic of Lithuania has vested the implementation of e-government with the institutions which are responsible for: 3.
13. administration of e-government projects; 3.
14. coordination and monitoring of e-government projects; 3.
15. supervision of public service delivery based on digital technologies. IV. IMPACT AND SCOPE OF INFLUENCE
16. Changes caused by implementation of e-government projects (modernisation of public administration) will be remarkable. Application of information technologies and use of all range of their possibilities will significantly change our understanding about administration, control, reporting on work results and assessment of civil servants’ work efficiency. This will make an impact on both individuals and institutions. Numerous changes are expected in the service sector for individuals, as regards information management and decision-making. The expected changes can be categorised in the following way: 4.
17. changes affecting individuals: 4.1.
18. Ever-growing accessibility of the Internet and available hardware speedily affect people’s lifestyle. New public services are designed; the presently existing services are delivered differently. Properly applied information technologies enable: 4.1.1.
19. to create better access to information and public services; 4.1.1.
20. to protect interests of individuals on the world wide web; 4.1.1.
21. to help people with disabilities become integrated into public life; 4.1.1.
22. to deliver public services by various remote means; 4.1.1.
23. to classify public services according to market demands, to better meet the specific needs of different customer groups; 4.1.1.
24. to be responsive towards the reports from individuals as regards quality and content of public services; 4.1.1.
25. to involve individuals into restructuring and upgrading of public services. 4.1.
26. Application of information technologies and new possibilities of public service delivery via electronic channels establish the preconditions for better quality services to individuals. No need to waste time queuing or visiting an institution. 4.1.
27. E-government services will be online round the clock, seven days a week. Individuals will be able to have access to public services anywhere and any time at their convenience as the Internet guarantees this kind of public service delivery. 4.
28. changes affecting businesses: 4.2.
29. Implementation of e-government plans will enable businesses to cooperate with the institutions more effectively. The aim is active online co-operation with the institutions at time convenient to business people with no need to waste queuing. 4.2.
30. Implementation of e-government plans will enable: 4.2.2.
31. to perform reporting and registering operations in real time, to save time and money; 4.2.2.
32. to adjust national registers in order to make exchange of their electronic data with business information systems possible; 4.2.2.
33. to make participation of business in public procurement transparent. 4.2.
34. The aforementioned changes will bring about new challenges to businesses. Information technologies strongly (sometimes entirely) modify business environment: principles of work organisation, understanding of team-work, ways of reaching the user, acquisition of goods. The very concept of production and its use often changes. 4.2.
35. E-government implementation will increase the demand of online services in Lithuania. Users will assess quality of online services, convenience and, for their part, will formulate new quality requirements for the Lithuanian business as regards the Internet, namely, expecting new approach and additional investment. Both in Europe and in America businesses have already faced similar changes in demand and managed to more or less adjust to the changes. A challenge like this may become a formidable task to the Lithuanian businesses, however positive results of this adjustment will allow for simpler and more effective participation in global market of goods and services. 4.
36. Changes affecting institutions: 4.3.
37. As regards public administration, e-government is a tool to implement public administration reform and a future medium to perform public administration functions. Information technologies will enable to effectively lay down the ideological principles of public administration – to be customer orientated and to transpose business management models to the institutional environment. 4.3.
38. A more transparent public administration, personal responsibility of civil servants, a clear reporting system, transparent decision making - all these are just a handful of benefits directly derived from the administration system. 4.3.
39. E-government effectuated in public administration will bring about huge structural transformations. The administrative system will be modified, civil servants will be required to work better and more productively. 4.3.
40. The implementation of e-government projects in public administration will enable to: 4.3.4.
41. implement electronic document exchange system in public sector; 4.3.4.
42. use open code software; 4.3.4.
43. put forward a requirement for civil servants to be computer literate and improve their computer literacy; 4.3.4.
44. address issues quickly and efficiently. 4.3.
45. Project implementation will be a real challenge to the institutions. Numerous problems will materialise stemming from the modified methods of decision-making, deficiency of skills, inadequate information and communication infrastructure. Institutions will have to cooperate more closely with private sector offering business management models, infrastructure and delivering public services to end users. Project implementation and management will motivate civil servants to update their knowledge and skills, in the first instance, to take on board information technologies, business and project management, to be able to apply knowledge in practice. 4.3.
46. All these tasks will inevitably call for substantial investment. Projects will have to be co-financed from the budget of the Republic of Lithuania and external sources. Considerable efforts will be put to bring businesses to work together with the institutions. 4.3.
47. Institutions will need to invest lots of efforts to adapt to these changes, however, the expected results will pay the efforts and resources back.
48. The implementation of the present Position Paper and e-government projects will call for changes in legal environment. Legislation will need to be developed to make e-government operational, certain laws in force will need to be changed and a number of secondary legislation will have to be drafted.
49. To changes legal environment special attention will be given to the requirements of the transposed Directives of the European Union (Annex 1 of the present Position Paper). V. GOALS AND OBJECTIVES
50. The goal is to improve transparency of the decision making process of the executive bodies of the Republic of Lithuania, to efficiently deliver high quality public services and provide information to the public, businesses and institutions and for this purpose to use possibilities offered by information technology.
51. The main objective is to deliver public services, as from 2005, to the public and to the businesses of the Republic of Lithuania via digital technologies (internet, mobile phones, etc.) in the context of public services defined in the programme documents of the European Union (Annex 2 of the present Position Paper).
52. Transposition of public services into the Internet will be completed in four gradually maturing phases: 9.
53. The first level – public online information services. An institution provides public information via the Internet. 9.
54. The second level – partial transactions. An institution provides to a user partially automated forms and questionnaires which may be filled in and printed by a user (i.e. to provide data to the institution). 9.
55. The third level – partially interacting level. A user’s identity is established within a system. A user may present questions, and the institution upon a receipt of an electronic query provides answers. The service (i.e. the form), however, is delivered by non-electronic channels. 9.
56. The forth level is fully interactive level. The e-government project is completed. A user will submit a question by electronic means and will be provided with a valid electronic service.
57. The objective is to complete e-government at the forth level, however, in the initial phases lots of projects will be run on a lower level due to the financial, organisational and logistical reasons.
58. By 2005, all public services, which are administered by institutions, will have to be transposed into the Internet at the aforementioned third level or be delivered by other remote means (except for public services which cannot be delivered by remote means, i.e. the public services which can only be provided in the presence of a civil servant).
59. "One-stop" principle means that both natural and legal persons will be no longer concerned with public administrative procedures as this will be carried out via public information system with no direct participation of individuals or businesses. "One-stop" principle in practice will not mean the establishment of a centrally run public information pool.
60. Though relatively rare in Lithuania, the practice of phone service already exists, i.e. when phone service operators register orders, queries, etc., identify a user and deliver the service requested; telephone communication is common and will, therefore, continue to be acceptable to the population, and especially those individuals who will have no possibilities or skills to use the internet. Therefore delivery of public services via telephone lines should be developed simultaneously with other remote access technologies ("distance services", "electronic means" or "internet technologies" will include, where possible, delivery of public services by phone).
61. In developing new delivery methods for public services, the already existing and broadly accepted methods of public service delivery should remain in place, however it should be guaranteed that with a growing number of online users, the expenditure for servicing customers by common methods should be cut.
62. Common methods of service delivery may be entirely abandoned only if all existing and potential public service users have a possibility and are knowledgeable (or otherwise capable) to benefit from new methods of public service delivery.
63. Public information services should focus on information users. In developing new delivery methods of public services all project documents should be available within the system of information processing and submission to customers.
64. Queries from individuals and institutions received via electronic mail shall have the same status as posted mail, i.e. these queries have to be subject to similar procedures. A query can be left with no response provided there is no possibility to identify a sender. An applicant, upon his or her request, should be guaranteed of receiving a response via electronic mail.
65. In developing new public services by institutions, methods of distance service delivery should be thought over beforehand. No legal acts to be approved shall impede virtual transactions (i.e. no actual (physical) signature required and no other restrains). VI. E. RANGE AND PRIORITIES OF E-GOVERNMENT
66. E-government vision will be implemented across institutions on all governmental and municipal levels.
67. The implementation of e-government projects will be accompanied by simultaneous enforcement of public administration reforms. This will help avoid ineffective management automation process.
68. In implementing e-government conception a paramount attention will be given to e-government projects across those institutions which carry out the functions predetermining presently and in the future the activities of other institutions or businesses as regards transposition of public services into the internet.
69. Each e-government project has to strive at long term and medium term objectives. The institutions aiming at these objectives have to report on medium term results to the institution authorised by the Government of the Republic of Lithuania and responsible for e-government project coordination and monitoring. If e-government projects financed from the budget fail to reach medium term objectives, their status and financing could be reconsidered and changed by the coordinating institution.
70. Great attention will be given to management and control over the development and enforcement of the prioritised projects. Planning and financing of projects like these will strictly depend on the results, i.e. their implementation calendar and functional application.
71. Among information technology projects the priority will be attached to those projects which aim at developing and operating national system of integrated registers.
72. Integration of information systems of the State Tax Inspectorate under the Ministry of Finance and the Board of the State Social Insurance Fund will be completed thereby making the administration and integration of social insurance contributions operational; the customs integrated information system will be installed and further developed.
73. Identification systems for natural and legal persons will be developed. This will enable to establish personal identity and to communicate with the institutions with the help of information technologies. VII. TECHNICAL ASPECTS OF PUBLIC SERVICE DELIVERY
74. Easy access to e-government information and public services will be ensured by a user interface based on widely used open technologies.
75. In implementing e-government projects, any specific technical solution, any operating system or hardware producer will not be prioritised. Each decision will be based on the following criteria: functionality, security, future development possibilities and price.
76. Public services delivered via the internet should be accessible by means of popular and broadly used protocols and instruments. Different projects will have different means of delivery depending on public service customer demands. If possibilities allow, public services should be accessible through the greatest variety of protocols and instruments presently in operation. This will ensure quality access to public services and avoid users' dependency on some specific producers.
77. Institutions will provide possibilities for businesses to have access to public information for the purpose of developing their commercial services. Information will have to be available not only through user terminal (targeted to individual end-user), but also through data flow channels. It will then be available to businesses, which will use information of the institutions for commercial reasons. Institutions will open possibilities to businesses to use public information available for the development and practical use of commercial services.
78. Information should be provided by open formats. Communication protocols and formats used by institutions should not compel a user to purchase an operating system or software.
79. Different institutions can supervise e-government projects under development. This depends on specific needs and different technical resources. Therefore different institutions may use different software for their implementation. Decision-making process concerning these issues will not be regulated by institutions. Standard requirements will be set for each and every project as regards e-government project interfaces and interfaces with users. It should be ensured that information systems will exchange information in compliance with certain requirements of information security.
80. Projects will have to be developed and implemented with respect to the existing hardware and software. The aim is to maximize, where possible, the efficient use of the existing hardware and software.
81. In developing and implementing e-government projects, the European Union recommendations on WAI (Web Accessibility Initiative) focusing on public service delivery via the Internet for people with disabilities should be given proper consideration. VIII. INTEROPERABILITY OF E-GOVERNMENT PROJECTS
82. An essential prerequisite to make e-government projects operational is application of standard procedures and compatible data transmission formats for information exchange purposes.
83. A secure public institutions network will be established (hereinafter referred to as SPIN) covering all public institutions with identical coding and authentication tools. SPIN will be based on both physical and virtual networks. Other institutions will be also directly involved in SPIN, after the institution authorised by the Government of the Republic of Lithuania and responsible for management of e-government projects approves its decision.
84. SPIN will establish necessary preconditions for secure information exchange among institutions, will ensure security of registers and data base.
85. In order to coordinate communication protocols of different institutions within the SPIN, the institution authorised by the Government of the Republic of Lithuania and responsible for coordinating and monitoring e-government projects will set up a working group which will work out SPIN development plan and define internal interface parameters; this document will also describe specifications and requirements for external user interface.
86. Other institutions, businesses and individuals will communicate with the SPIN institutions via special interface, therefore they will have to align their technical possibilities with the interface requirements: to have an Internet access, a browser accepting standard protocols, etc. IX. INFORMATION SECURITY AND IDENTIFICATION OF USER
87. With the increasing scope of e-government, institutions will store within their information systems an ever-growing information concerning individuals and various aspects of their life. People’s trust in public information systems will be built only if these systems are secure. E-government projects will be operational only upon a guaranteed security of information technologies and telecommunications, and legal protection of interests of individuals within public information systems.
88. The institution authorised by the Government of the Republic of Lithuania and responsible for e-government project management will set up an expert commission which will, by mid 2003, develop a position paper concerning the identification of users and businesses within the public information systems.
89. The institution authorised by the Government of the Republic of Lithuania and responsible for the supervision of the delivery of public services via digital means will protect the rights of individuals and businesses in world wide web. This is necessary because lots of legal acts to be adopted will regulate the way individuals and businesses shall have to operate in world wide web (regulations concerning quality of public services to individuals and businesses, protection against harmful information in the internet, etc).
90. Institutions implementing e-government projects will have to observe tight information security requirements in order to prevent unlicensed use of data.
91. The institution authorised by the Government of the Republic of Lithuania and responsible for management of e-government projects will have necessary mandate enabling it to organise audits of project security, to provide consultations to institutions concerning legal and technological data security issues.
92. A personal identification system of individuals will be established within the information systems. This is necessary to enable institutions guarantee legal protection of individual data and delivery of public services strictly to an individual who requested the service.
93. The process of drafting e-government projects and making them operational will continue irrespectively of the development of electronic signature infrastructure in Lithuania. Other measures, which are capable of ensuring identification of user and security of connection between a user and a server, may be put to practice, where possible, to ensure security and establish a user's identity. X. KNOWLEDGE AND SKILLS, INTERNET ACCESSIBILITY
94. Provisions shall need to be in place obligating civil servants to have adequate knowledge and skills: 47.
95. Institutions will assess the needs as regards training and consulting. 47.
96. The institution authorised by the Government of the Republic of Lithuania and responsible for coordination and supervision of e-government projects will organise effective exchange of knowledge and skills available in the public sector. This institution will have to recommend the best practices/success stories – the most successful projects to serve as examples for other institutions to follow. 47.
97. Institutions will cooperate with scientific institutions; they will engage in consulting and modelling the administrative changes. 47.
98. Institutions will have to be in close cooperation with businesses to eliminate shortcomings of knowledge and skills.
99. It is necessary to more speedily introduce computer literacy testing and improvement system. Civil servants possessive of only the adequate level of computer literacy should be employed in public service. Civil servants already employed should improve their computer literacy level (either on their own or with the help of the institution). After the attestation system is in place, civil servants’ skills will have to be tested.
100. The Government of the Republic of Lithuania will take measures to ensure a greater public cohesion and equal possibilities for all individuals of the Republic of Lithuania to have access to the Internet (i.e. computerisation of schools and libraries, internet shops in county governor administrations, libraries and etc.). Detailed plans of the aforementioned measures will be included in to other documents (The Lithuanian Strategic Plan for the Development of Information Society, detailed annual plans of information society of Lithuania, other documents). XI. MANAGING AND FINANSING E-GOVERNMENT PROJECTS
101. E-government projects can be financed from the state budget of the Republic of Lithuania, the funds of the European Framework Programmes („eContent“, „eSafe“ and etc), from internal resources of the institutions and from business investment attracted. After Lithuania joins the European Union e-government projects may be financed from the structural funds of the European Union.
102. The financial allocations to the institutions introducing e-government projects will follow general planning principles of budget expenditure, and allocations for e-government implementation will be treated as any other allocations which are used to carry out functions of the institutions. The institutions will finance, where possible, these projects from their internal resources and from business investment attracted. Institutions will be encouraged to cooperate in implementing the projects and to rationally use the resources.
103. The resources needed for e-government projects are identified in the Lithuanian Strategic Plan for the Development of Information Society approved by the Government of the Republic of Lithuania by Resolution No. 984 adopted by the Government of the Republic of Lithuania on 10 August 2001 (Records, 2001, No. 71-2534).
104. Implementation of e-government projects is a continuous process. Public services online should be regularly updated.
105. Head of each institution will personally be responsible for online delivery of public services administered by the institution under his/her leadership.
106. The practice of handing over the right to deliver online public services which are administered by the institution to a private legal person willing and capable of delivering the aforementioned services will be encouraged, after this institution organises open tender.
107. E-government will be developed by way of preparing and developing individual projects. The institution authorised by the Government of the Republic of Lithuania and responsible for e-government project coordination and monitoring will help avoid bureaucratic chain-of-command, fragmentation and financial embezzlement.
108. In the process of planning public services delivery by electronic means, a system of payment shall have to be established which would encourage using public services delivered by virtual means (optimal price, quicker servicing time, etc). The provision of public services online should not be subsidised.
109. As regards e-government projects, if acceptable, institutions may refuse to deliver public services by means of digital technology, if the same function can be performed by businesses. It is possible to use the practice of outsourcing and hosting which is becoming wide spread across the world.
110. As regards outsourcing services a business entity is provided with the right to deliver certain services and to have income for the services delivered. This enables the institution which public services are delivered by means of outsourcing be no longer concerned with software, facilities, qualification of staff and other issues. In case of outsourcing a business entity shall have to adjust to the requirements established for e-government projects.
111. In the process of hosting an institution is in charge of administering e-government project, however, it uses technical facilities of a business entity. In cases of hosting a business entity shall have to comply with the requirements set for the infrastructure of e-government projects. XII. ĮGYVENDINIMAS
112. E-government projects mostly relate to all institutions therefore the Government of the Republic of Lithuania shall vest the right to coordinate and monitor e-government projects with the institution which will have to be adequately competent in order to achieve the goals set.
113. Management of e-government projects will include: 62.
114. SPIN development: 62.
115. establishment of user identification system within the information systems; 62.
116. cooperation with the international organisations which implement e-government projects; 62.
117. assistance to the institution responsible for e-government project coordination and monitoring in identifying initiatives of the institutions.
118. Coordination and monitoring of e-government projects include: 63.
119. developing e-government project coordination and monitoring methodology; 63.
120. monitoring implementation of the present concept; 63.
121. supervising implementation of instructions, observance of standards, and conformity with the course established by the concept; 63.
122. organising seminars; 63.
123. describing standards established for e-government project. The standards shall describe major mandatory elements set for e-government projects and project compatibility standards; 63.
124. coordinating the development of draft legal acts which are necessary to enforce the present concept; 63.
125. coordinating establishment and application of a joint e-government infrastructure and software.
126. Supervision of public service delivery via digital means include the following tasks: 64.
127. conformity of public services delivered by digital means with legal acts which regulate delivery of public services; 64.
128. monitoring of portals provided by institutions and private individuals engaged in delivering public services online; 64.3 relevance of public services delivered online and their conformity with laws and legal acts; 64.
129. putting forward the proposals on how to improve legislative basis which regulates public service delivery in the Republic of Lithuania to individuals and businesses.
130. Institutions shall be responsible for: 65.
131. establishing and developing e-government strategy within the institution; 65.
132. ensuring conformity with the adopted standards and policy; 65.
133. delivering public services by digital technologies; 65.
134. taking over the recommendations derived from other e-government projects; 65.
135. upgrading information technology knowledge and skills.
136. Information Society Development Commission of the Government of the Republic of Lithuania under Prime Minister's leadership will carry out its functions which will include: 66.
137. putting forward the proposals concerning the strategic e-government development trend; 66.
138. control over the implementation of e-government tasks; 66.
139. putting forward the proposals concerning definition of e-government goals; 66.
140. help involve institutions in implementation of the present concept, initiate conferences for administration heads of the institutions with the view to develop and implement e-government policy.
141. Participation of businesses in developing and implementing the present concept is and will continue to be among major success guarantees. Businesses will participate in implementing e-government projects by means of: 67.
142. co-operating with institutions: 67.1.
143. After a contract is signed, the business covers (partially covers) project implementation costs and is provided with the right to collect users' fee until the investment pays back, or the institution pays the business for services until investment pays back. 67.1.
144. Businesses shall deliver to the institutions information technology services, provide telecommunication infrastructure and other services. 67.
145. transforming public services into commercial services (the business draws on the data from the institution, provides them to a user in the expected form and collects a user's fee); 67.
146. demonstrating the best practice of e-commerce models to the institutions. –––––––––––––––– Annex 1 of the Position Paper on E-Government APPLICATION OF THE DIRECTIVES OF THE EUROPEAN UNION I. ACQUIS ON THE TELECOMMUNICATIONS
147. Council Directive 87/372/EEC of 25 June 1987 on the frequency bands to be reserved for the co-ordinated introduction of public pan-European cellular digital land-based mobile communications in the Community.
148. Council Directive 90/387/EEC of 28 June 1990 on the establishment of the internal market for telecommunications services through the implementation of open network provision.
149. Commission Directive 90/388/EEC of 28 June 1990 on competition in the markets for telecommunications services.
150. Council Directive 90/544/EEC of 9 October 1990 on the frequency bands designated for the co-ordinated introduction of pan-European land-based public radio paging in the Community.
151. Council Directive 91/287/EEC of 3 June 1991 on the frequency band to be designated for the co-ordinated introduction of digital European cordless telecommunications (DECT) into the Community.
152. Council Directive 92/44/EEC of 5 June 1992 on the application of open network provision to leased lines.
153. Commission Directive 94/46/EC of 13 October 1994 amending Directive 88/301/EEC and Directive 90/388/EEC in particular with regard to satellite communications.
154. Directive 95/47/EC of the European Parliament and of the Council of 24 October 1995 on the use of standards for the transmission of television signals.
155. Commission Directive 96/2/EC of 16 January 1996 amending Directive 90/388/EEC with regard to mobile and personal communications.
156. Directive 97/33/EC of the European Parliament and of the Council of 30 June 1997 on interconnection in Telecommunications with regard to ensuring universal service and interoperability through application of the principles of Open Network Provision (ONP).
157. Directive 97/66/EC of the European Parliament and of the Council of 15 December 1997 concerning the processing of personal data and the protection of privacy in the telecommunications sector.
158. Directive 1999/5/EC of the European Parliament and of the Council of 9 March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity.
159. Commission Directive 1999/64/EC of 23 June 1999 amending Directive 90/388/EEC in order to ensure that telecommunications networks and cable TV networks owned by a single operator are separate legal entities (Text with EEA relevance). II. ACQUIS ON BUSINESS
160. Sixth Council Directive 77/388/EEC of 17 May 1977 on the harmonisation of the laws of the Member States relating to turnover taxes - Common system of value added tax: uniform basis of assessment.
161. Council Directive 84/450/EEC of 10 September 1984 relating to the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising.
162. Council Directive 87/102/EEC of 22 December 1986 for the approximation of the laws, regulations and administrative provisions of the Member States concerning consumer credit.
163. Council Directive 91/250/EEC of 14 May 1991 on the legal protection of computer programs.
164. Council Directive 92/100/EEC of 19 November 1992 on rental right and lending right and on certain rights related to copyright in the field of intellectual property.
165. Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts.
166. Council Directive 93/22/EEC of 10 May 1993 on investment services in the securities field.
167. Council Directive 93/98/EEC of 29 October 1993 harmonising the term of protection of copyright and certain related rights.
168. Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
169. Directive 96/9/EC of the European Parliament and of the Council of 11 March 1996 on the legal protection of databases.
170. Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts.
171. Directive 98/34/EC of the European Parliament and of the Council of 22 June 1998 laying down a procedure for the provision of information in the field of technical standards and regulations.
172. Directive 98/84/EC of the European Parliament and of the Council of 20 November 1998 on the legal protection of services based on, or consisting of, conditional access.
173. Directive 1999/93/EC of the European Parliament and of the Council of 13 December 1999 on a Community framework for electronic signatures.
174. Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market ('Directive on electronic commerce'). –––––––––––––––– Annex 2 of the Position Paper on E-Government PUBLIC SERVICES DEFINED IN THE EUROPEAN UNION PROGRAMME DOCUMENTS I. TO INDIVIDUALS
175. Income statements (statements as regards property, and revenues).
176. Search for vacancies (including public administration).
177. Social benefits and compensations (unemployment benefits, drug refunds, scholarships, large family benefits).
178. Personal file documents (passports, personal identification cards, driving licence, and protection of copyright).
179. Registration of transport vehicles.
180. Construction permits.
181. Reports to police.
182. Browse for publications in public libraries
183. Birth and death certificates.
184. Report about place of residence.
185. Interactive medical counselling and registering with a doctor via reception offices in policlinics;
186. Applications (university studies, qualification upgrading). II. TO BUSINESSES
187. Corporate taxes.
188. Value added tax (VAT).
189. Registration of new enterprises.
190. Data Provision for the Statistics Department under the Government of the Republic of Lithuania
191. Public purchasing.
192. Social allowances to employees.
193. Customs declarations.
194. Permits to be co-ordinated with environmental agencies.