GOVERNMENT OF THE REPUBLIC OF LITHUANIA Working document GOVERNMENT OF THE REPUBLIC OF LITHUANIA RESOLUTION No. 1496 On the Approval of the Retail Trade Regulations and On the Approval of Regulations on the Exchange of Goods Purchased from the Retailers of the Republic of Lithuania 27 November 1995 Vilnius The Government of the Republic of Lithuania r e s o l v e s: To approve the appended: 1. Retail trade regulations; 2. Regulations on the exchange of goods purchased from trade companies of the Republic of Lithuania 2. To deem invalid as of 1 December 1995 the following: 2.1. Resolution No. 1068 “On the Approval of the Provisional Retail Trade Regulations and the Provisional Regulations for the Exchange of Goods Purchased from the Retailers of the Republic of Lithuania” adopted by the Government of the Republic of Lithuania on 5 November 1994 (Official Gazette, 1994, No. 86-1638); 2.2. Resolution No 82 “Amending Resolution No. 1068 “On the Approval of the Provisional Retail Trade Regulations and the Provisional Regulations on the Exchange of Goods Purchased from the Retailers of the Republic of Lithuania” of the Government of the Republic of Lithuania of 5 November 1994” adopted by the Government of the Republic of Lithuania on 19 January 1995 (Official Gazette, 1995, No. 8-172). 3. The present Resolution shall come into effect on 1 December 1995. Prime Minister Adolfas Šleževičius Minister of Trade and Industry Kazimieras Juozas Klimašauskas APPROVED By Resolution No. 1496 of 27 November 1995 of the Government of the Republic of Lithuania Retail Trade Regulations General Provisions 1. The versions of Government Resolution No. 787 of 1 July 1996 (Official Gazette, 1996, No. 64-1524) as of 1 October 1996 Government Resolution No 102 of 7 February 1997 (Official Gazette, 1997, No. 13-274) and Government . 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999 The present Regulations establish the general requirements for organising retail trade . A market place or a market (hereinafter referred to as a market) is a place with special facilities (i.e. a territory allotted by local authorities for trading purposes with necessary temporary or permanent buildings required for trading ( covered or uncovered stalls, kiosks and places designated to trade from vehicles)) where producers of goods and other persons regularly or on certain days of a week sell their goods for a set fee. Companies operating a market in compliance with the regulations established by town mayors (boards) or regions collect levies and pay market fees in the amount established by the Law on Market Fee of the Republic of Lithuania. A special place shall be designated or stalls shall be installed for trade in agricultural products and foodstuffs only. A market place shall be built, equipped, reconstructed or repaired upon receipt of a permission issued by the State Territorial Planning and Construction Control Office of the Administration of a County Governor, and retail trade shall commence at a market place only after the Ministry of Construction and Urban Development approves that a market place is ready for use. A retail fair is a temporary retail trade event held outdoors, at market places or in specially designated premises. All economic entities have the right to organise retail trade fairs according to the procedures laid down in the laws upon registering the organisation of fairs as an economic-commercial activity. The Republic of Lithuania allows for the organisation of a special purpose retail trade fairs, which aim at advertising new goods manufactured in the country, as well as aim at presenting foreign producers and foreign companies, or on the occasions of various holidays, cultural, sports or any other public events. The duration of retail fairs could not exceed 10 calendar days. A certain order of organising trade at a market place and retail trade fairs, which are held either in the open or at market places, is set by town (regional) councils according to the general requirements established by the Pubic Health Care Centre and State Veterinary Service and in compliance with the present Regulations. 2. The version of Government Resolution No. 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999 All companies registered in Lithuania and persons, who according to the established procedure established themselves (registered their companies and (
- or)are holders of retail trade patents (trading licences), and those who are engaged in retail business shall be obliged to comply with the present Regulations. The requirements of the present Regulations referred to in paragraphs 10-12, 15, 16, the second part of paragraph 17, and paragraphs 23.2-23.4, 29, 31, 33 and 34 shall apply to personal enterprises, partnerships and natural persons who are retail trade patent holders. Retail trade is such a category of commercial trade when goods are sold to consumers for their private and household use. 3. Companies may start their retail trade activities only upon submit to a town (regional) board a certificate concerning the design capacity of each retail unit, the assortment of product groups offered for sale, a trade licence issued by the Public Health Care Centre. Existing retailers shall submit the aforementioned documents to a town (regional) board each year by 1 March. Companies dealing in foodstuffs must obtain a licence from the Public Health Care Centre if they intend to modify or expand their product range. 4. A company’s name shall be displayed on a signboard. A company indicates its working hours at an easily noticeable place by its entrance. All signs shall be in the official language. 5. Work days of a retailing company shall be established with full respect to the established pattern of days and hours (if provided) prohibited from working by the Government of the Republic of Lithuania or by town (regional) boards. A retailing company shall be established upon the living premises of a multi-storey building in compliance with the Law on the Community of Owners of Multi-storey Buildings of the Republic of Lithuania and the Law on the Acquisition of Living Premises by Residents of the Republic of Lithuania. 6. Premises of a company and the fixed assets of a company shall comply with the hygiene, labour safety, fire and other requirements applicable to companies. 7. The version of Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999 Goods are stored and displayed in sales areas strictly in compliance with the hygiene norms and rules. Specific Aspects of Trade in Goods 8. The version of Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999 All goods are sold to customers on equal terms unconditionally. 9. Services to children shall be provided only if they are themselves capable to make a choice over goods and to pay for them. 10. Tobacco products are sold to persons over 18. 11. Alcoholic beverages, including beer, are sold in compliance with the regulations on trade in alcoholic beverages as approved by the Government of the Republic of Lithuania. 12. Companies shall comply with the special regulations established for certain categories of goods provided these regulations exist. 13. The quality of goods for sale is regulated by the secondary legislation and agreements. Goods produced in Lithuania shall comply with the binding requirements as laid down in the normative documents declared by a producer and formalised according to the established procedure, and the imported goods shall comply with the binding requirements set up by the Republic or Lithuania (like safety, health, non-toxic, compatibility requirements). 14. Companies concluding purchase-sale contracts of goods shall include, besides other requirements, the terms of changing bad quality goods without prejudice to the provisions regulating the exchange of goods acquired at the retailing companies of the Republic of Lithuania as laid down by the present Resolution. 15. The version of Government Resolution No 168 of 9 February 1998 (Official Gazette, 1998, No. 16-390) as of 14 February 1998 (the requirements of these provisions are applied to private companies, partnerships and natural persons holding trade patents from 1 May 1999 as laid down in Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999. Companies are prohibited from selling goods if goods are not labelled according to the procedure established by legal acts. 16. Goods other than foodstuffs the use where of may pose danger to human health and life are sold provided a company retains documents issued by relevant authorities, namely: in case of household electric appliances a company shall have a certificate of conformity (as provided by Resolution No. 474 of 22 June 1992 of the Government of the Republic of Lithuania “On the Obligatory Certification of Household Electric Appliances “ (Official Gazette, 1992, No. 24-729) in case of building materials a company shall have a quality certificate (as provided by Resolution No. 13/80 of 12 December 1993 of the Ministry of Construction and Urban Development and the Lithuanian Standardisation Office) in case of radio-electric devices and electric appliances a company shall have a permission (as provided by Resolution No. 949 “On the approval of the regulations concerning importation (delivery), production, use and trade in radio-electric gadgets and electric appliances across the territory of the Republic of Lithuania” of 15 December 1992 adopted by the Government of the Republic of Lithuania, (Official Gazette, 1993, No. 1-22) in case of imported household gas appliances and gadgets, a company shall have a certificate of approval of their category (according to the regulations approved by the Ministry of Energy on 2 July 1994). The Government of the Republic of Lithuania shall supplement or change the list of goods. Documents are announced in the Official Gazette. 17. The version of Government Resolution No. 787 of 1 July 1996 (Official Gazette, 1996, No. 64-1524) as of 1 October 1996 Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999. Only those retailing companies which provide necessary facilities like fitting rooms or allow otherwise to put good to the test shall be allowed to trade in clothes (including knitwear garments), footwear, household electric appliances, and only if they have cash registers installed according to the procedure established in Resolution No. 664 "On the Installation and Operation of Cash Registers" of 4 June 1998 of the Government of the Republic of Lithuania (Official Gazette, 1998, No. 53-1463). Only market places and shops specialising in second hand retailing shall be allowed to trade in second hand clothes, knitwear articles and footwear imported to the Republic of Lithuania. All the necessary conditions mentioned in the first chapter of the present paragraph shall be provided in shops; goods shall be clean, treated, and safe (further referred to as treated), price tags shall be attached to all items. Every consignment of second hand cloths, knitwear articles and footwear shall be accompanied by a copy of a document certifying that a consignment is treated, or shall be accompanied by legally authorised initial accounting documents as to the purchase of the consignment and shall include a name of the institution which carried out the treatment and the date of the execution of treatment. 18. Trade in the following foodstuffs shall be allowed: goods originating in the Republic of Lithuania shall be accompanied by a producer's certificate of quality or shall be accompanied by legally authorised documents containing a mark proving that the quality is in compliance with the requirements of the normative documents (in case of meat, fish, diary products, produced by the processing companies, shall be accompanied by a quality certificate, a veterinary certificate or the consignment delivery invoice done according to the requirements set forth by the State Veterinary Service and State Quality Inspectorate under the State Competition and Consumer Protection Office); imported goods shall be accompanied by documents executed according to the requirements laid forth in the regulations concerning importation of foodstuffs into the Republic of Lithuania and their quality control approved by the Government of the Republic of Lithuania and according to the requirements of the present Regulations. 19. Selling of loose or liquid foodstuffs shall be allowed only if they are packed. 20. After the issue is co-ordinated with the Public Health Care Centre, selling of non packaged sour cream , cottage cheese, and butter by weight shall be allowed in specialised shops only or shop departments which comply with the hygiene requirements. 21. Trade in live fish is allowed in companies which have special water reservoirs for keeping live fish. 22. Owners (heads) of a company shall control the quality of foodstuffs and shall be responsible thereof. 23. The trade in foodstuffs is prohibited: 23.1. if the requirements outlined in paragraph 18 are not observed; 23.2. The version of Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999. (the requirements of the present paragraph as regards private companies, partnerships and natural persons who are holders of retail patents are applied from 1 May 1999) if the content on labels is not consistent with the requirements laid down in legal acts; 23.3 if the foodstuffs contain impermissible food additives or if an amount of these additives or contaminants exceeds the permissible amount as established by the Ministry of Health Care; 23.4. The version of Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999. if foodstuffs are not suitable for nutrition, like bad quality, surrogates, those whose origin and quality is unknown, or whose shelf life has expired (and in case of raw meet if it fails to have an imprint of the veterinary sign) 24. Repealed by Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999. 25. Packed foodstuffs shall not be labelled anew, or repacked, or otherwise treated, in order to extend their shelf life. 26. The following foodstuffs shall be prohibited from being presented and kept together (on the same trade shelf or refrigerating shelf) if not separated by special dividers: 26.1 unpacked, perishable foodstuffs, fruits, vegetables, eggs and goods other than foodstuffs; 26.2 goods and foodstuffs having a specific strong smell; 26.3 foodstuffs intended for human and animal consumption; 26.4 raw food products and precooked loose foods foods; 26.5 raw meet, fish, diary products, bread. The same cutlery (knifes, tongs) shall not be used with the foodstuffs mentioned in paragraphs 26.1-26.5 One sale assistant shall be allowed to service several shop departments. 27. All loose foodstuffs shall be sold wrapped in paper or in packaged in a material permitted by the Ministry of Health Care, the weight whereof does not increase the weight of foodstuffs and is free of charge to a customer. 28. The version of Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999 Price labels are attached to foodstuffs and products other than foodstuff (samples of products) which indicate a price of a product and other labelling content as provided by the legal acts. Products other than foodstuffs retailed at reduced prices due to quality deficiency shall indicate a name of a product, a price, a deficiency which is the reason for the price reduction and that a product is under no warranty. A word "reduced" shall be indicated on a label. 29. Imported goods on sale shall have labels with the information necessary for consumption (use) in the official language of Lithuania. 30. A customer shall have a possibility independently or with the participation of a shop assistant to inspect a weight and size of goods purchased: shop departments trading in foodstuffs shall have control scales, shop departments trading in fabric shall have control meters. 31. Weights, scales and other measuring instruments which are used for direct sale to the public shall contain a verification imprint and shall be suitable in terms of measuring limits and accuracy; they shall be checked according to the procedure established by the Lithuanian Standardisation Department. The procedure of trade in measuring instruments which are metrologically approved is regulated by a standardisation document SD 8.7.1994. 32. A customer may claim to replace goods or money back in compliance with the regulations concerning exchange of goods purchased at the retailing companies of the Republic of Lithuania as approved by the present Resolution. 33. Sex shop items, except for precautionary measures, are retailed according to the procedure concerning trade in these items as approved by a mayor (board) of a town (region). 34. Pyrotechnic items are retailed in compliance with the regulations concerning trade in these items as approved by a mayor (board) of a town (region). 35. Repealed by Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999. Main Responsibilies of a Seller 36. A seller is a legal or natural person who according to the procedure laid down in the laws has established his/her business and sells goods to customers. 37. A seller has to guarantee a polite service to customers. 37.1 to sell high quality goods; a seller is responsible for the quality of goods sold; 37.2 to help customers to chose goods: to provide full and correct information in the official language concerning terms of acquisition of goods, their quality, consumption (way of use), composition, price, warranty and time allowed for the replacement of goods, and all other information necessary to a customer; 37.3. if highly sophisticated goods are chosen, to draw a customer's attention to the specific features on how goods may be put to use; 34.4 to ensure that goods chosen correspond to a sample which was the basis for a customer's choice; 37.5 Repealed by Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999. 37.6 to weight and measure precisely and settle payments correctly. 38. If, after goods are sold, it becomes clear that a customers' safety is in danger, a seller is obligated to inform immediately thereof to relevant supervision authorities and agencies, in order to turn to measures to eliminate danger and to take care of informing mass media on the matter. 39. The owner or manager of a company shall be fully aware of the hygiene norms and rules concerning retail of foodstuffs and shall ensure that every employee has a certificate testifying to the hygiene education acquired and shall provide conditions for employees to maintain personal hygiene. 40. Employees of food products retailing companies are obligated to strictly adhere to the hygiene norms and rules, and inter alia to wear special outfit and to perform regular health checks according to the procedure established by the Ministry of Health Care. Settlement of Payments with Customers 41. A form of payment for goods sold is established by an agreement between a seller and a customer. 42. The version of Government Resolution No 1270 of 23 October 1998 (Official Gazette, 1998, No. 94-2613) as of 1 March 1999. Retail companies shall install cash registers according to the procedure established by Resolution No. 664 of 4 June 1998 of the Government of the Republic of Lithuania in order to settle payments in cash for goods sold, and shall provide receipts to customers. In cases when according to the procedure established by the Government of the Republic of Lithuania sellers are allowed to engage in retail trade without a cash register, a seller is obligated to issue to a customer, to whom goods are sold under warranty, a document bearing a seller's signature and the seal which testifies that goods were purchased from a seller in question. This document shall indicate a seller's name, the code (or a family name and a number of the patent if a seller is a patented natural person), name of goods, price and purchase time. Upon a customers request a similar document should be issued if goods sold fail to be under warranty. 43. In retailing companies cash from a customer may be taken by a shop assistant and other persons liable for goods who register the cash taken with a cash register at the cash point with the exception of cases where foodstuffs are sold non-packaged, thermally untreated before consumption (bread, cheese, sausage, etc). A seller shall not be allowed to service a customer and simultaneously accept cash from a customer if the latter buys a non-packaged, thermally untreated foodstuffs which are not taken with special cutlery (forks, spoons, etc). 44. Customers my present their claims concerning inaccurate settlement of payments only if they check cash at a cash point. Information 45. The following information shall be presented in an easily visible place in the trading hall: the name of a company, the code (patent number), telephone numbers of people authorised thereof. If several retailing companies operate at the same trading hall the aforementioned information is presented within the working space of a company it refers to. 46. Customers are informed about a closure (due to renovation or likewise) by an announcement which a company puts not later that 5 days prior to the closure. Advertising alcohol and tobacco products is prohibited. Supervision 48. Employees of state, municipal, and other supervisory services may inspect the organisation of companies’ work and the quality of its goods in cases set forth by law or when the regulations approved by the Government of the Republic of Lithuania stipulate activities like that. 49. Supervisors shall be accompanied to auxiliary premises (warehouses, freezing compartments, shops, etc.) by a person liable for the assets. 50. Informed by supervisors about the inspection findings, the owner (manager) of a company shall immediately eliminate the identified shortcomings and inform the inspectors thereof. Liability 51. The owner or manager of a company shall bring these rules as well as other documents regulating retail trade to the attention of the company workers. 52. In the event of violation of the rules, a company employees shall be held liable in accordance with legislation of the Republic of Lithuania. APPROVED By Resolution No. 1496 of 27 November 1995 of the Government of the Republic of Lithuania Regulations on the Exchange of Goods Purchased From Retailing Companies Operating in the Republic of Lithuania 1. Version of Government Resolution No. 787 of 1 October 1996 (Official Gazette, 1996, No. 64-1524) as of 1 July 1996 The Regulations shall set the terms and procedure for the exchange of goods both manufactured in the Republic of Lithuania and imported goods with the exception of those with the reduced price due to defective quality as well as second-hand goods sold on commission. These rules shall be binding upon all legal or natural persons (with the exception of retailers trading in open markets and retail fairs or in marketplaces) who have registered their activities according to the procedure established by law (have registered an enterprise and (
- or)have acquired a patent for trading) and who sell goods to consumers (hereinafter referred to as retailing companies). 2. The characteristics of retail goods must be in conformity with the characteristics provided for documents regulating their quality, namely, standards, technical regulations, contracts (hereinafter referred to as the normative documents). 3. If the goods sold does not comply with the quality as established in the documents (have deficiencies), a customer has the right to demand upon his/her choice: 3.1. to exchange goods for other goods of the same kind, category or model; 3.2. to exchange goods for other similar goods and recalculate the total price. Compensation of losses takes into account the inflation index; 3.3. to reduce the price of goods; 3.4. to eliminate deficiencies free of charge or to compensate costs of the removal of deficiencies; 3.5. to terminate purchase-sale contract and to repay losses according to the inflation index (unless it is proved that a customer herself/himself is responsible for deficiencies) 4. A manufacturer provides a warranty for goods produced at the manufacturing companies of the Republic of Lithuania and a manufacture concludes warranty maintenance contracts with warranty maintenance companies; in case of imported goods, a warranty is provided by a retailing company. 5. Goods are replaced with new goods or one of the requirements mentioned in paragraph 3 of the present Regulations is implemented in those retailing companies wherein goods were retailed. This requires to present a receipt or, as provided in paragraph 42 of the retail trade regulations approved by the present Resolution, a document proving a purchase from the retailing company in question, labels of goods purchased (if available), a passport of a product ( warranty voucher) if goods are under warranty; in case of disagreement over the cause of the deficiency, a document testifying that goods are appraised as undoubtedly bad quality goods is presented. If a customer fails to present a receipt or a document proving a purchase from the retailing company in question, goods are replaced or other requirements set forth in paragraph 30 the present Regulations are implemented only upon the consent of the administration of the retailing company (or upon a consent of a person who has no registered business) 6. In the case of claims by a customer over a bad quality product, a retailing company is obliged to carry out one of the requirements mentioned in paragraph 3 of the present Regulations. In case of disagreement between a customer and a retailing company concerning a defect, a retailing company must within 3 days present goods to representatives of organisations (companies) as laid down in paragraph 7 of the present Regulations, and inform a customer on the results of expert examination immediately after the examination is submitted in writing. The costs of expert examination shall be covered by a guilty party. 7. In the case of disagreement concerning the origin of defect, bad quality of goods proved by the following document which are issued: 7.1. by a warranty maintenance company in respect of goods under warranty (except for vehicles) if a warranty maintenance company which concluded a contract with either a manufacturing or retailing company; or by a representative of the Lithuanian National Quality Inspectorate under the State Competition and Consumer Protection Office, or by an expert from the Association of Lithuanian enterprises for the expert examination of goods; 7.2. Experts from the Association of Lithuanian Enterprises for the Expert Examination of Goods or representatives of the Lithuanian National Quality Inspectorate under the State Competition and Consumer Protection Office – in respect of goods without warranty; 7.3. expert commission formed from representatives of the retailing company, the manufacturer of the goods or the warranty maintenance company, an independent competent organisation, and the Association of Lithuanian Enterprises for the Expert Examination of Goods in the presence of the customer – in respect of cars. 8. If a retailing company fails to have necessary goods which could replace (upon a customer’s request) bad quality goods subject to replacement, a retailing company undertakes to inform immediately a customer upon a receipt of identical or similar goods. If a customer refuses to accept other goods (identical or similar goods), a customer is given his/her money back and losses are compensates taking into account inflation index. 9. If goods were purchased on credit, a customer shall get a refund in the amount which he/she paid prior to the return of goods, losses are compensated according to the inflation index as well as expenses related to the acquisition of credit. 10. bad quality goods which weigh over 10 kilograms are transported to a retail company, warranty maintenance company or manufacturing company (for expert examination, exchange, repair) and are transported back in compliance with the territorial boundaries of a town, or in rural areas within the boundaries of a region wherein a customer resides. These goods according to the agreement may be transported by a customer and the transportation costs are covered according to the contractual tariffs. 11. Retailing company shall present to a customer full and true information concerning the quality, way of use, warranty and rules of exchange of goods. Specific Aspects of the Replacement of Other-than -Foodstuffs Goods under Warranty 12. Goods under warranty purchased in retailing companies shall be replaced, returned, or other conditions specified under 3 paragraph of these Regulations shall be met as long as a warranty has not expired. 13. A warranty shall run from the purchase date. If an item is replaced, a warranty shall run from the first purchase date of an item returned for replacement. The first purchase date of an item shall be included in the certificate of a replaced item. The repair period of an item shall not be covered by its warranty. 14. A warranty for the parts of sets of items shall not differ from the time period set for an item unless provided otherwise in legislation or contracts. 15. If items, which are included in the sets or collections as independent parts under warranty and at the set retail price, prove defective, a buyer shall have the right to claim that a commercial enterprise should meet one of conditions specified under paragraph 3 of these regulations either for a whole set or a defective element thereof. 16. If a gold watch has broken down, the mechanism of the watch shall be replaced and a new warranty certificate of the replaced mechanism shall be issued. 17. If defects are caused by the violation of instructions for use or safekeeping using or an item, it shall be not replaced or repaired at no charge. If a customer and the warranty service disagree on the cause of defects of the purchased item (not including personal cars), a commercial enterprise shall invite an expert from the Association of Lithuanian Enterprises for the Expert Examination of Goods or a representative from the Lithuanian National Quality Inspectorate under the State Competition and Consumer Protection Office; expert examination expenses shall be covered the guilty party. S Specific Aspect of Replacement of Other-than-Foodstuffs Goods without Warranty 18. A customer may claim to meet one of conditions specified under paragraph 3 of these Regulations within fourteen days (not including purchase date) if he/she found an item purchased defective, and within 6 months if he/she detected hidden defects. 19. Time for making claims for seasonal goods purchased off season (not including footwear) shall be calculated from the day when a relevant season begins: spring and summer – from 1 April; autumn and winter – from 1 October. A warranty for seasonal footwear purchased off season begins: Winter footwear – from 15 November; Spring footwear – from 1 March; Summer footwear – from 1 May; Autumn footwear – from 15 September. 20. High quality goods other than foodstuffs may be replaced upon the consent of an enterprise administration. Specific Aspects of Replacement of Foodstuffs 21. Poor quality foodstuffs before the expiry date of their storage (sale) may be returned with the claim for their replacement with same high quality goods or the termination of the purchase-sale contract by indemnifying for losses with respect to the inflation index. 22. High quality foodstuffs shall not be replaced and shall not be taken back.